instructions for creating a support request inside a PopUp-Window
The online form for creating a support request
contains the following fields:
Full Name (required field) |
Please enter your first and last name here. |
Email Address (mandatory field) |
Please enter your email address here. Your ticket number will be automatically sent to this address. You can use this number and your email address to contact us later https://www.goldammer.de/support/ log in and follow the entire progress of your request or add further information. |
Telephone |
You can enter your telephone number here; your problem may require an oral consultation. |
Help Topic |
Please make an initial pre-selection here for your problem allocation. You can choose from the areas of hardware support, software support and sales, depending on which you should design your error description text in the Message field: 1. Distribution
|
Subject (mandatory field) |
Please enter a short heading here that summarizes your problem or question. |
Message (required field) |
Please enter a detailed description of your problem here. Depending on the problem area, it should contain certain standard information. Please read the Help Topic section carefully and include all the required information in your description so that we can minimize the number of communication steps and solve your problem as quickly as possible. |
Attachment |
Here you can send us attachments in the formats .doc, .pdf, .zip, .7z, .rar, or .txt, which will be helpful in solving the problem. These can be faulty own software projects, configuration files for standard software (Diadem scanners etc.) but also the actual description of the error, if you want to enrich them with images, for example. Please note that this should be mentioned in the Message field . |
Captcha text (required field) |
Please type in the alphanumeric automatically generated code from the picture next to it. This is just to make sure you are human and not a computer program. |